Terms & Conditions

1.

Definitions

• "Bekal Wangsa", "we", "us", "the office" refers to the legal practice operating at 24 Jalan Tuanku Munawir, 70000 Seremban, Negeri Sembilan, Malaysia.
• "Client", "you" refers to any individual who engages or enquires about our services.
• "Services" refers to the three pension legal services offered: complete matter handling, appeal drafting and evidence preparation, and advisory sessions with written summary.
• "Fee Agreement" refers to the written document setting out the scope, cost, and terms of a specific engagement.
• "Matter" refers to an individual client's pension dispute, appeal, or advisory question.

2.

Acceptance of Terms

These terms apply to all use of this website and to all engagements with Bekal Wangsa. Use of this website constitutes acceptance of these terms. Engagement of services is governed by a separate signed Fee Agreement, which supplements but does not replace these terms.

Our services are available to individuals aged 18 and over who have the legal capacity to enter into agreements under Malaysian law. Where a family member engages the office on behalf of a client, they confirm that they have authority to do so and that the client has given their informed consent.

3.

Service Description and Availability

Bekal Wangsa provides the following pension legal services:

• Complete Matter Handling (RM 625): End-to-end management of a pension dispute, from initial correspondence to conclusion. Typical duration: 6–12 months.
• Appeal Drafting and Evidence Preparation (RM 405): Preparation of a written appeal and supporting evidence for a client to submit in their own name. Includes one revision round. Typical turnaround: 2–4 weeks.
• Advisory Session with Written Summary (RM 140): A single consultation reviewing the client's pension position and options, followed by a written summary within three working days.

Services are delivered primarily from the Seremban office. Advisory sessions may be conducted by video. Services are available to individuals with pension matters arising under Malaysian law.

4.

Client Responsibilities

• Provide accurate and complete information about your pension matter and the documents you hold
• Inform the office promptly of any changes that may affect your matter
• Respond to requests for additional information within a reasonable time
• Not submit documents or information that you know to be false or misleading
• Obtain and provide any documents held by third parties (employers, pension administrators) as requested
• Use the website and contact form only for lawful purposes relating to your pension matter

5.

Intellectual Property

The content of this website — including text, structure, and design — is the property of Bekal Wangsa. You may access and print content for your own personal reference in connection with enquiring about or using our services. You may not reproduce, distribute, or adapt website content for any commercial purpose without written permission.

Documents prepared for a client — including written summaries and appeal drafts — are provided for the client's own use in their specific matter. They may not be re-used as templates or shared commercially.

6.

Payment Terms

• All fees are quoted and payable in Malaysian Ringgit (RM)
• The fixed fee for each service is set out in the Fee Agreement signed before work begins
• Payment is due upon signing the Fee Agreement, unless alternative arrangements are agreed in writing
• Accepted payment methods include bank transfer and cash at the office
• No additional charges will be levied within the agreed scope without a separate written amendment to the Fee Agreement
• If work is halted at the client's request after it has commenced, a proportional fee reflecting work completed to that point may be retained

7.

Service-Specific Terms

Complete Matter Handling: No submission, filing, or communication is made on your behalf without your prior written approval. You will be informed in writing after each significant development. The stated 6–12 month duration is a typical range and may vary depending on the response times of pension administrators and the complexity of the matter.

Appeal Drafting: One revision round is included within the fixed fee. The draft is based on the information and documents you supply. Additional revision rounds, if requested, may attract a supplementary charge agreed in writing.

Advisory Session: The written summary is sent within three working days of the session. The summary is advisory in nature and reflects the information available at the time of the session.

8.

Disclaimers

Legal advice and assistance in pension matters is inherently dependent on the specific facts, the documents available, and the decisions of third parties including pension administrators, employers, and hearing bodies. Accordingly:

• We do not warrant or represent that any particular outcome will be achieved in your matter
• Written summaries, advice, and submissions represent our assessment based on the information available to us at the time — they may require updating if new information comes to light
• The information on this website is general in nature and does not constitute legal advice for any specific situation

9.

Limitation of Liability

To the extent permitted by Malaysian law, Bekal Wangsa's liability to a client in connection with any service is limited to the fee paid for that service. We are not liable for indirect losses, including loss of pension entitlement where that loss arises from a decision of a pension body or court, or from information provided to us that was inaccurate or incomplete.

Nothing in these terms limits liability for fraud, personal injury caused by negligence, or any other matter that cannot be limited by agreement under applicable Malaysian law.

10.

Confidentiality and Indemnification

We hold client information in confidence and will not disclose it except as described in our Privacy Policy or as required to progress your matter. In return, clients agree to hold information shared by the office (such as advice, strategy, or draft documents) in confidence and not to disclose it to parties adverse to their interest without the office's knowledge.

You agree to indemnify Bekal Wangsa against any claim arising from inaccurate or incomplete information you have provided in connection with your matter.

11.

Termination

Either party may terminate a service engagement by written notice. Where a client terminates after work has commenced, a proportional fee reflecting work completed to that point is due. Where the office terminates, work completed to the point of termination will be delivered to the client and a proportional fee calculated accordingly.

Termination does not affect confidentiality obligations, which continue after the matter closes.

12.

Dispute Resolution and Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising from the use of this website or from the provision of services will be subject to the jurisdiction of the courts of Negeri Sembilan, Malaysia.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct communication. Complaints may be raised in writing to [email protected]. We will acknowledge complaints within two working days and aim to respond substantively within ten working days.

13.

General Provisions

• Entire agreement: The Fee Agreement and these terms together constitute the entire agreement between the parties for the relevant engagement
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force
• Waiver: Failure to enforce any right under these terms does not constitute a waiver of that right
• Assignment: You may not assign your rights or obligations under a Fee Agreement without our written consent
• Notices: Formal notices should be addressed to [email protected] or to the office address in writing

14.

Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of this website after an update constitutes acceptance of the revised terms. Changes do not affect ongoing engagements governed by a signed Fee Agreement, unless both parties agree in writing to apply the revised terms.

15.

Contact

For legal enquiries or questions about these terms: